As inflight WiFi becomes more common, do customers actually want to be connected all the time?
In a world where we are always contactable, being on a long flight with the only taxing decision being which film to watch is a welcome respite for a lot of us. However, with the increasing reliance on technology in our day-to-day lives, the demand for Wi-Fi on-board has grown and airlines are responding. Whilst […]
Is data the oil of the 21st Century?
Data has always been there – we’ve just renamed it. In the age of connected technology, a new generation has ‘discovered’ something and called it data. We used to call it knowledge. But that doesn’t mean we should scoff at it, if fact, we neglect it at our peril. Data of customers past behaviour used […]
Can you afford the cost of an indirect flight?
Flying to or from a regional airport via a big hub airport is consistently around 10% cheaper than flying direct. But is it worth it and what is the cost/benefit trade off? Let’s start with regional airports. Shorthaul, ok, not the end of the world. Further away from where you need to be? Probably. Longer […]
Handle with Care – are Disruptors the new reality?
Travel industry disruptors and corporate travel policy are not traditionally a match made in heaven. Travel policies tend to focus on well-established brands, processes and procedures. But then, who gives a monkey’s about travel policy? It costs the company money when it doesn’t move with the industry. We’re starting to see major global corporates with […]
Is your travel manager stuck in the 90’s?
Corporate loyalty schemes. Redemption bookings. Air miles. SME loyalty scheme. Whatever you want to call it, it generally evokes feelings of lack. Lack of availability. Lack of opportunities to redeem. Lack of value. Lack of transparency. But is that still the case? We don’t think so and if your travel manager does, they could be […]
7 apps every business traveller should have on their phone
If you travel a lot for business you might find yourself in new cities, countries or continents on a regular basis and it can be really disorientating, especially if you combine it with jet lag. There are hundreds of apps out there that claim to save you time, energy or money when you’re abroad but which […]
Airline food – can it ever be tasty and nutritious while travelling at 35,000 feet?
When choosing which airline to fly with, most of us consider things like seat pitch, baggage allowance, price and the time of the flight. Whether food is complimentary or paid for can be a factor but how healthy the food is, what is on offer and whether it is actually edible isn’t something that we […]
Changes to the Avios reward programme – what does it mean for you?
After British Airways CEO Alex Cruz hinted at a major shake-up of the Avios loyalty scheme towards the end of 2018, it looks like the first step in that change has come. At the beginning of April Avios announced that the Avios Travel Reward Programme is closing and customer accounts will be transferred to British […]
Meet and Greet with Fastrack VIP- Celebrity style service for those in the know
We get a lot of questions from customers about how to make their trip as smooth as possible. Most people have heard of ‘meet and greet’ services but aren’t sure what is available from their airline versus what independent companies offer. Some airlines offer their valuable frequent flyers a meet and greet service, but it’s very […]
British Airways – premium airside transfer, WiFi roll out and new boarding technology
Following our blog at the beginning of the year where we looked at the plans BA had announced for 2018, we’ve started to see them being implemented so thought we’d update you on what has changed. Premium transfer service ‘Premium Transfer Drive’ is a service that has been launched at Heathrow to try and stop […]
