Case Study

Vodafone

Meon Valley Travel helped Vodafone successfully resolve critical last-minute challenges to a company group and incentive trip to Thailand

Reduced administration

Meon Valley Travel organised the air travel logistics for the annual Vodafone Global Sales Incentive. On this occasion there were 45 winners plus their travelling companions with 90 passengers from across Europe, the US, South Africa and Asia who were booked and ticketed by Meon travelling to Chiang Mai, Thailand.

Bangkok

A story to tell

Vodafone had employees set to travel in a deteriorating political situation. The Thai military overthrew the civilian government and imposed martial law and a night-time curfew nationwide a mere four days before the Vodafone group were due to arrive in the country.

The client immediately requested that a new destination other than Thailand be proposed to ensure they could keep their staff safe. They needed to be able to provide the guests with the same experience which they were due to share in Chiang Mai.

Changing the destination was complicated as the military challenge essentially offered a peaceful/nonviolent nature with no civil unrest.

Accordingly, the Foreign & Commonwealth Office declined to declare a travel advisory against travel which translated to airlines refusing to refund the previously issued air tickets.

Working beyond the 9-5

Our partners organising the event ground arrangements were able to secure alternative accommodation in the Malaysian island resort of Langkawi.

This destination gave us the facility for all the incentive participants to still travel into Bangkok Airport. From here we sourced a charter flight to make the 90 minute air journey to Langkawi as there was no existing scheduled flight operating the route.

We negotiated with airline partners such as Thai Airways to reissue the original tickets without the internal flights between Bangkok and Chiang Mai thus enabling the passengers to seamlessly transit within Bangkok airport to their new destination.

All elements of this were achieved between Friday 23 May to Monday 26 May – a UK bank holiday – with all passengers arriving into Bangkok on the morning of Tuesday 27 May.

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