We are always here and we always care - 24 hours a day
We believe our travellers must be able to contact us at anytime from wherever in the world and be serviced immediately they experience difficulties with arrangements booked by Meon Valley Travel. It is the Agent obligation to service and respond to customers needs on demand.
Meon Valley Travel Help Desk provides the necessary infrastructure and staffing levels to help respond to our clients travel difficulties wherever and whenever.
Meon Valley Travel Help Desk is an Advantage Focus Partner specialising in the highly skilled and specialised area as ‘out of hours support’ not only for Meon Valley Travel but for other TMC’s throughout the country. We provide 24/7 365 days support with highly skilled staff specialised in both travel and problem solving to fore fill and resolve any travellers needs. Decisions are made by a specialist team of consultants based in Petersfield, Hampshire. Their sophisticated telephony enables calls to be answered promptly and personally by a specialist without delay. We don’t use answer phone messages or call to systems.
We provide our manned 24 hours dedicated travel emergency number provided on all relevant customer confirmation and itinerary paperwork; including that held by the hotels and airlines.
Should our clients require immediate assistance wherever they are in the world this is provided with dedicated resource and back up.
For further details on Meon Valley Travel out of hours help desk, please feel free to speak either with your booking consultant or for TMC enquiries contact us on 01730 711000 anytime.